Terms and Conditions

The small print....

Please see below for our standard terms and conditions.

Booking

Once a booking has been made “the company”, Stargazey Wedding Decor Hire, will send an invoice to “the client”, customer or business hiring the goods. On payment of the deposit the client agrees and accepts to the following terms and conditions:

Hire Period

All items are priced on a hire period of 48 hours. If the client wishes to extend the hire period this must be discussed in advance with the company and the price will be amended to reflect a longer hire period.

The hire period begins once the client has signed for the items which the company has delivered. Or, if agreed, the client has collected from the company.

Payment Terms

To secure a booking a 30% non refundable deposit is required. The final balance is payable 4 weeks prior to the hire date. A security deposit will also be required prior to the hire date, as outlined below:

  • Orders less than £99 a security deposit of £50 is required.
  • Orders between £100 - £299 a security deposit of £75 is required.
  • Orders between £300 - £499 a security deposit of £100 is required.
  • Orders over £500 a security deposit of £150 is required.

The security deposit will be returned to the client within 7 days of the items return date, once it is agreed that all items have been returned undamaged. Please see Damaged or Missing Items for additional details.

All payments to be made via BACS or cheque.

Delivery

Deliveries will be made by the company to the location at the time agreed in advance with the client. A delivery cost will be charged at 45p per mile, and subject to a minimum charge of £10 for labour, please refer to the Delivery and Collection information sheet for more details. The company will unload the items from the vehicle, it is then the responsibility of the client to move them safely to the desired location.

The client must provide the company with contact details of the person taking delivery prior to the hire period. The person taking delivery must be at the location at the agreed time, they should allow up to an hour, depending on the number of items hired, to take delivery and sign off the items received.

Any delay in the client not being at the agreed location on time to take delivery may incur an additional charge.

Collection

The items will be collected at an agreed time from the delivery location within the 48 hour hire period. A collection cost will be charged at 45p per mile, and subject to a minimum charge of £10 for labour, please refer to the Delivery and Collection information sheet for more details. All hired items must be removed of debris and returned as they were delivered in the original packaging and boxes, in accordance with the guidelines supplied.

The client must provide the company with the contact details of the person arranging the return of the items prior to the hire period. The person returning the items should allow up to an hour, depending on the items hired, to sign the items back over to the company as the condition of the items will need to be checked and agreed.

Any delay due to the client not having the items packaged and ready at the agreed location and time may incur an additional charge.
Client Collection and Return

Depending on the hire items some may be available for the client to collect and return from TR8 4LT with no minimum spend. The company will discuss this option with the client in advance of any booking being secured. Should the company agree to the client collecting and returning in person, the client is responsible for the safe transit of all items.

Minimum Order

For deliveries within 25 miles of the company location, TR8 4LT, a minimum order of £50 is required, exclusive of delivery charges. For deliveries over 25 miles of the company location, TR8 4LT, and located within Cornwall, a minimum order of £100 is required, excluding delivery charges.

Damaged or Missing Items

Any damaged or missing items will be charged at four times the hire price. The total cost will be confirmed in writing to the client within 7 days of the items return date. The cost will be deducted from the security deposit and any remaining amount of deposit credited to the client within 7 days. Should the damaged or missing items have a higher value than the security deposit the client will be sent an invoice for the outstanding balance and payment must be made to the company within 7 days of the invoice date.

Styling and Set Up

The client is responsible for setting up the hired items, unless prior arrangements have been made for the company to set up. For some hired packages the client can refer to the styling card supplied by the company.

Imagery

Images of the company’s items are for private use only. If the client wishes to publish any images which include the hire items for promotions or publicity prior agreement must be received in writing from the company.

If the company wishes to take photographs of the hired items at the clients event for its own marketing the clients permission will be sought. The client has the right to refuse.

Liability

The items hired are the responsibility of the client from the time delivery has been taken until the time they have been collected by the company. The company accepts no responsibility for the hired items causing injury to any person, object or premises during the hire period.

Some of the hire items are vintage and therefore do not meet the current safety regulations, however the company will complete a risk assessment prior to delivery. The client accepts responsibility of these items and their condition on signing the delivery agreement.

Cancellation

All cancellations must be made in writing.

Any cancellation made prior to 4 weeks of the hire period will result in the forfeit of the 30% non refundable deposit. Any cancellation made within 4 weeks of the hire date the full 100% is payable.

All items remain in the ownership of the company, however during the hire period the client is responsible for looking after the items. The client therefore must make every effort to ensure that the items are treated with respect, kept dry and retained in a secure place.